Refund Policy for Digital Services

We strive for customer satisfaction and quality service delivery. However, refunds are offered under specific conditions as outlined below.

Eligibility for Refund

• Login Failure: If the account or service purchased cannot be accessed due to incorrect login information provided by us, you are entitled to a full refund or account replacement within 12 hours.
• Service Not Delivered: If the service is not delivered within the stipulated time due to technical reasons from our end, a refund or compensation will be offered.

Non-Eligibility for Refund

• Successful Login: Once a successful login is made on the account, no refunds will be issued.
• Account Misuse: Refunds are not offered if the account is flagged, blocked, or suspended due to misuse or policy violations from the user’s side.
• Service Already Used: If the service has already been used or completed, refunds will not be considered.

Refund Processing Time

Refunds will be processed within 7 business days after approval. Refunds will be credited using the same payment method used for the purchase.