Support24h.net is committed to safeguarding the privacy of our website visitors. Please read the following “Privacy Policy” to understand the commitments we make to respect and protect the rights of our visitors:

Collecting personal information:

  • The information collected will help us: Support customers when purchasing products. Answer customer inquiries. Provide customers with our latest information. Review and upgrade the content and interface of the website and applications. Conduct promotional activities related to Support24h.net’s products and services.
  • To access and use some of the services on our website and applications, you may be required to register personal information with us (Full name, Contact phone number, Email, etc.). All information provided must be accurate and legal. Support24h.net is not responsible for the legal status of the information provided.
  • We may also collect information about the number of visits, including the pages you view, the links you click, and other information related to connecting to Support24h.net. We also collect information that your web browser uses each time you access Support24h.net, including: IP address, browser type, language used, time, and addresses accessed by the browser.
  1. Using personal information:
    • Support24h.net collects and uses your personal information for appropriate purposes and fully complies with the content of this “Privacy Policy.”
    • When necessary, we may use this information to contact you directly via email, phone, messages, etc. You may also receive emails providing information about new products, services, upcoming events, or recruitment information if you subscribe to email notifications.
    • Except for cases of “Using personal information” as stated in this policy, we commit not to disclose your personal information to third parties.
    • In some cases, we may hire an independent agency to conduct market research projects, and in that case, your information will be provided to this agency to carry out the project. This third party will be bound by a confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing the project.
    • We may disclose or provide your personal information in truly necessary cases, such as: (a) when requested by law enforcement agencies; (b) in cases where we believe it will help us protect our legitimate rights before the law; (c) emergency situations and necessary to protect the personal safety rights of Support24h.net members.
    • At any time, you can access and edit your personal information through the appropriate links provided by us.
  1. Securing personal information:
    • When you submit personal information to us, you agree to the terms we have outlined above. Support24h.net is committed to safeguarding your personal information by all possible means.
    • Support24h.net also advises you to adhere to the following principles to protect your personal information:
      • Do not disclose your username/login name and/or password to anyone, write or use them in a place where others can identify and see them.
      • When choosing a password, avoid using easily identifiable information such as your name, date of birth, phone number, or any characters, numbers that can be easily identified from your name, date of birth, or phone number.
      • Log out of the system and browser when leaving the computer, even for a short time. If you use a shared computer with multiple people, you should log out or close all open website windows.
      • If you suspect that your password has been compromised, change it immediately. If necessary, immediately report and request support from Support24h.net.
  1. Secure payment:
    • All customers participating in transactions at Support24h.net using credit/debit cards or domestic ATM cards are protected by encryption. In addition, when making payments online, please note the following details:
      • Only make payments on websites with secure, card system-certified systems.
      • Absolutely do not lend your credit card or account to others to make payments on websites; in case of any unauthorized transactions, customers should immediately inform Support24h.net so that we can provide timely support.
      • Regularly check your bank account to ensure that all card transactions are under control.
  1. Using “cookies”:
    • Cookies are text files placed on your hard drive by a website server. Cookies are not used to run programs or deliver viruses to your computer. The cookie is assigned to your computer and can only be read by a web server on the domain that issued the cookie to you.
    • Support24h.net uses cookies to personalize and maximize the effectiveness of your online time when accessing Support24h.net without needing to re-register existing information.
    • You can accept or decline the use of cookies. Most browsers automatically accept cookies, but you can change settings to decline all cookies if you prefer. However, if you choose to decline cookies, it may interfere with and adversely affect some services and features dependent on cookies at Support24h.net.
  1. Regulations on “spam”:
    • Spam is unauthorized emails falsely claiming to be from Support24h.net. Support24h.net asserts that emails are only sent to you when you have registered for or used services from our system.
    • Support24h.net commits not to sell, rent, or lease your email to third parties. If you unintentionally receive unsolicited emails from our system due to an unforeseen circumstance, please click on the unsubscribe link or directly report to Support24h.net.
  1. Changes to the policy:
    • We reserve the right to change the content of the “Privacy Policy” without prior notice to meet the needs of Support24h.net as well as feedback from customers. When updating this policy, we will revise the “Last Updated” timestamp below.
    • This “Privacy Policy” applies only to Support24h.net and does not include or relate to third parties advertising or linked at Support24h.net. We encourage you to carefully read the “Safety and Privacy Policy” of third-party websites before providing personal information to those websites. We are not responsible in any form for the content and legality of third-party websites.
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